Important Note: This Privacy Policy applies to all users who access or use th12.my's services. By continuing to use our platform, you agree to the collection and use of information as described in this document. If you do not agree, please discontinue use of the th12 platform and contact us to delete your account.
Contents of the th12 Privacy Policy
th12's Data Protection Commitment
Before diving into the technical details, here are the six core principles that underpin th12's approach to managing the data privacy of Malaysian users:
End-to-End Encryption
All data transmitted between your browser and th12's servers is protected by 256-bit SSL encryption technology. No one can intercept or read your information while it is in transit.
No Data Sales
Th12 has never sold, and will never sell, users' personal data to any third party for marketing or commercial purposes. Your data belongs to you — not to us as a business asset.
Restricted Access
Only th12 staff who genuinely require access to your data for operational purposes are authorised to do so. All access is logged and strictly monitored.
Malaysia PDPA Compliance
Th12 operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We take our legal obligations in managing local user data seriously.
You Are in Control
Th12 grants every user the right to access, correct, or request the deletion of their personal data at any time. The process is straightforward and can be carried out through our customer support team.
Breach Notification
In the event of any data security breach involving your information, th12 is committed to notifying affected users in a timely manner and taking immediate remedial action.
Detailed Privacy Policy
1Information We Collect
Th12 collects the personal information necessary to provide a safe, fair, and seamless experience for all Malaysian users. The types of information we collect are as follows:
A) Information You Provide Directly
- Registration information: Full name, phone number, email address, date of birth, and account password.
- Identity verification information: A copy of your MyKad, passport, or other identity document required to verify your identity and age.
- Financial information: Your bank account or e-wallet details (such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX accounts via Maybank2u or CIMB Clicks) used for deposits and withdrawals in MYR.
- Communications with us: Any messages, complaints, or enquiries you send to the th12 support team via live chat or email.
B) Information Collected Automatically
- Technical data: IP address, web browser type, device operating system, and screen resolution.
- Usage data: Games played, session duration, login frequency, and activity patterns on the th12 platform.
- Transaction data: Your deposit, withdrawal, betting, and winnings history within your th12 account.
- Location data: General location information based on your IP address for security and compliance purposes.
th12 only collects information that is strictly necessary for the stated purposes. We do not collect sensitive data such as your medical information or religious beliefs.
2How We Use Your Information
Information collected by th12 is used solely for the following purposes:
| Purpose of Use | How Your Information Is Used |
|---|---|
| Creating and managing your th12 account | Name, email, phone number, password |
| Identity verification and age confirmation (18+) | Identity documents, date of birth |
| Processing deposits and withdrawals in RM | Bank account / e-wallet details, transaction history |
| Providing customer support | Communication records, account details |
| Fraud detection and account security | IP address, usage data, transaction data |
| Malaysian legal and regulatory compliance | All relevant information |
| Platform improvement and user experience enhancement | Anonymised usage data |
| Sending important service communications | Email, phone number |
Th12 does not use your data for third-party advertising purposes or sell it to advertisers. Any marketing communications from th12 itself will only be sent to users who opted in during registration, and you may unsubscribe at any time.
3Sharing Information with Third Parties
Th12 takes a strictly limited approach to sharing user data. We only share your information in the following situations:
- Payment service providers: Required transaction information is shared with e-wallet and banking providers (such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX banks) solely to process your deposits and withdrawals in Malaysian Ringgit (RM).
- Game developers: Minimal technical data required to load and run games from third-party developers partnered with th12. This data does not contain any of your personally identifiable information.
- Regulatory authorities and law enforcement: th12 will disclose the required information to Malaysian authorities when legally obligated to do so by law, court order, or valid legal process.
- Technical service providers: Server hosting providers, analytics services, and cybersecurity tools that help us operate the th12 platform securely. All third parties are bound by strict confidentiality agreements.
In all of the above cases, we only share the minimum information necessary and ensure that the receiving parties have adequate security safeguards in place.
th12 never sells your personal data to any company, advertiser, or data broker. This is our unwavering commitment to Malaysian players.
4Security & Data Protection
Th12 continually invests in security infrastructure to keep your data protected at all times. The security measures we implement include:
- 256-bit SSL Encryption: All communications between your browser and the th12 platform are encrypted using industry-standard TLS/SSL protocols.
- Hashed password storage: Your password is never stored in plain text. It is processed through a strong cryptographic hashing algorithm, making it unreadable to anyone — including th12 staff.
- Two-factor authentication (2FA): th12 supports two-factor authentication to add an extra layer of protection to your account.
- 24/7 suspicious activity monitoring: Our systems continuously monitor unusual login activity and transactions to detect and block any unauthorised access attempts.
- Internal access controls: th12 staff may only access user data on a need-to-know basis, with all access logged and audited regularly.
- Secure data backups: User data is backed up regularly to secure, encrypted locations to ensure service continuity in the event of a system disruption.
While th12 takes all reasonable precautions, no security system can be guaranteed 100% secure. You also have a responsibility to protect your account by using a strong password and never sharing your login credentials with others.
5Cookies & Tracking Technologies
Th12 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. The following are the types of cookies we use:
- Essential Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
- Performance Cookies: Helps us understand how users interact with the th12 platform so we can continuously improve the gaming experience. This data is collected anonymously.
- Functional Cookies: Saving your preferences such as language, betting settings, and game choices so you don't have to reconfigure them each time you log in.
You can manage and delete cookies through your web browser settings. However, disabling certain cookies may affect the functionality of the th12 platform and your gaming experience. We recommend keeping your default cookie settings for the best experience.
th12 does not use third-party cookies for advertising purposes that track your activity on other websites outside our platform.
6User Rights Over Personal Data
As a th12 user based in Malaysia, you have certain rights over your personal data under the Personal Data Protection Act 2010 (PDPA). These rights include:
- Right of Access: You have the right to request a copy of the personal data we hold about you. th12 will provide this information within a reasonable timeframe.
- Right to Rectification: If any information we hold about you is inaccurate or out of date, you have the right to request that it be corrected.
- Right to Erasure: Under certain circumstances, you may request that your personal data be deleted from our systems. However, we may need to retain certain data for legal compliance purposes.
- Right to Object to Processing: You have the right to object to the use of your data for certain purposes, such as direct marketing communications.
- Right to Withdraw Consent: Where data processing is based on your consent, you may withdraw that consent at any time.
To exercise any of the rights above, please contact the th12 data protection team by email at [email protected] with a clear statement of your request. We will respond within 14 business days.
7Data Retention Period
Th12 retains your personal data only for as long as necessary for the purposes outlined in this Privacy Policy or as required under Malaysian law. Specifically:
- Active account data: Retained for the entire duration that your th12 account remains active.
- Financial transaction data: Retained for a minimum of seven (7) years from the transaction date for financial compliance and anti-money laundering purposes.
- Identity verification data: Retained for the period required by Malaysian regulatory authorities.
- Closed account data: Certain information may be retained for up to five (5) years after account closure for audit, dispute resolution, and legal compliance purposes.
- Support communication data: Records of conversations with the th12 support team are retained for two (2) years for quality control and dispute resolution purposes.
Once the retention period has elapsed, your data will be securely deleted or anonymised so that it can no longer be linked to your identity.
8Links to Third-Party Sites
The th12 platform may contain links to third-party websites or services in certain contexts. Please note that th12's Privacy Policy applies solely to the th12.my platform. th12 is not responsible for the privacy practices of any third-party websites you may access through those links.
We recommend reviewing the privacy policy of each third-party website you visit separately, especially if you provide them with any personal information. th12 has no control over how third parties manage your data.
9Changes to This Privacy Policy
Th12 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data handling practices, legal requirements, or the services we offer. Any material changes will be communicated to users via:
- Prominent notice on the th12.my homepage
- A notification email to your registered email address (for material changes)
- In-platform notifications upon login
The date of the latest update to this Privacy Policy is always displayed at the top of this page. Your continued use of the th12 platform following the publication of any changes constitutes acceptance of the updated privacy terms. It is your responsibility to review this page periodically.
We will always endeavour to provide adequate notice before any significant changes to this Privacy Policy take effect. Your trust is th12's top priority.
10Contact Us
If you have any questions, concerns, or complaints regarding th12's Privacy Policy or how we handle your personal data, please reach out to our team through the following channels:
- Email: [email protected]
- Live Chat: Available 24 hours a day, 7 days a week via the th12.my platform
We are committed to responding to all privacy-related enquiries within 14 business days. If you are unsatisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia in accordance with the provisions of PDPA 2010.
Summary of Your Data Rights at th12
Below is a straightforward summary of your personal data rights on the th12 platform and how to exercise them:
Data Access
Request a copy of all personal data we hold about you. Contact [email protected] with the subject line "Data Access Request".
Data Correction
Is your information incorrect? Log in to your th12 account to update your profile, or contact our customer support team.
Data Deletion
Request the deletion of your data (subject to legal retention requirements). Contact us with your account details and request.
Unsubscribe
Don't want to receive marketing emails from th12? Click the unsubscribe link in any email we send, or contact our support team.
Privacy & Responsible Gambling at th12
Th12 respects player privacy within the context of responsible gambling. We use your usage data internally to identify playing patterns that may indicate risk, and we may proactively reach out to offer assistance or limit-setting tools — solely for your well-being.
Information related to the use of responsible gambling tools (such as deposit limits, temporary breaks, or self-exclusion) is handled with the highest level of confidentiality and will not be disclosed to third parties unless required by law. th12 understands that this is highly sensitive information, and we handle it with the utmost respect and discretion.
For more information on how th12 supports responsible gambling, please visit the Responsible Gaming us. For questions regarding the platform's terms of use, please refer to Terms & Conditions us.
Your Data Is Safe with th12 – Join Us Today
Th12 is committed to protecting the privacy and data security of every Malaysian player. With enterprise-grade security systems, a transparent privacy policy, and full PDPA compliance, you can play with complete peace of mind. Register your account today and enjoy a safe, entertaining online experience.
Have questions about data privacy? Contact us at [email protected] or via 24/7 live chat.